I went to this Kohl's location and was checking out. I overheard a young girl who worked there, named Ana, going above and beyond to give the customer a good experience. Instead of silently checking them out without any interaction, she engaged them in conversation. Through no fault of Ana's, the customer, who was a grown woman, took offense to something she said. Ana was very apologetic and continued to engage the customer . After the woman left, Ana was visibly upset and concerned that the woman was going to report her. I just wanted to write this review to express how refreshing it is to see a young woman like Ana who is concerned enough about her job to care about how the customer feels. I have a niece Ana's age and it made me proud to see a young girl who takes that much pride in her job. Great job Ana!!!!!
Awful place to do business. Bought an expensive ring there. Had it sized in store. Now there is a flaw in the center diamond. The Ass. manager Kyle says we are out of luck. So sorry. Wow. Horrible product. Horrible service
WORST PLACE EVER!!! The manager or assistant.. well whatever she was. Her name was Rebecca. She is the worst person to talk to. She couldn't help you or whatever. So I went to return some stuff that didn't fit me.. then they said that they couldn't give money.. like a refund. So, they said to buy something that costs 67, 40, and 38 dollars. That is called a equal exchange. There was nothing that I liked and if i liked something it would cost a little more or a little less. I asked Rebecca if I could pay 2 or 5 dollars more so it can fit 68 dollars and she said "No" she told me that you cannot do that. I was confused. I was like " How can you guys not do that..!" That's just not correct. The lady is big. I do not recommend buying stuff and returning it here. If you do try to return it, they will make a big fuss about it! I told her that it is Christmas and that there should be more options, right? So she said no. I can't believe that there can be managers or people like this that don't want to solve anything or even help you at all! I hope that is does not happen to any of you people that are/might go!! This is a mess!!! Now i don't have anything to put on this Christmas. This Christmas will be sad. MERRY CHRISTMAS TO EVERYONE THAT READS THIS REVIEW!!!
Shopped several other stores and didn't find what we needed, and found everything we needed here at fair prices, will definitely go back again.
They have made this site one third smaller but it actually looks better. Not as much clutter.
Kohl S Fort Smith is a US Department Store based in Fort Smith, Arkansas. Kohl S Fort Smith is located at 7801 Rogers Ave, Fort Smith, AR 72903, USA.
Please contact with Kohl S Fort Smith using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kohl S Fort Smith opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in Fort Smith