The stylist did a horrible job on my hair !!!! And I was charged $192. Now have to pay to get it fixed somewhere else. General manager did not care was very rude !!!!
Worst Alta I have been to. Help staff was extremely rude. Would not unlock the door until after 10am. Did not offer me any help. Also the clearance sections are a total disaster! Product falling off the shelves because they are just crammed in there, no rhyme or reason, no organization. Very frustrated! I will not shop there again. Will order my Urban Decay online!
Most workers are usually pretty friendly. Although I went in there a few weeks ago and a worker named Amanda was quite rude the whole time she was checking me out. In addition to that, I had a new debit card and I messed up my pin number ONCE, and she became impatient and said how she’s only trying it one more time. I would recommend avoiding this employee if you’re going into the store.
I walked in and no one greeted me. No one smiled. No one offered to help. I had one lady who asked if I was “ok” as I was about to leave. No one said thank you or told me bye. Horrible customer service. No one looked happy. No one looked like they wanted to be at work. Will not be going back.
I will not ever go back to this store. I’ve been in twice. The first time I was never greeted and could not find anyone to help me. The second time I asked for help and the girl seemed inconvenienced by me being there, she didn’t smile once, she only answered my questions with to-the-point replies, did not elaborate or offer more help. I would have bought more if she would have been nicer. I was ready to spend money.
Ulta Beauty is a US Hair Care Studio based in Fort Smith, Arkansas. Ulta Beauty is located at 3985 Phoenix Ave, Fort Smith, AR 72903, USA.
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