Called to rent a truck that needed to be 4x4. I asked multiple times about it being a 4x4 pick up truck and not a box truck. Assured it was what i needed. Drove 2 1/2 hours to location only to find out it was a 2 wheel drive. If you dont know the difference in 2 wheel and 4 wheel drive then you should brush up on it if you work in rentals. Just my opinion. Was then told we don't offer 4x4s because people take them off road and tear them up. If that was the case then why on earth wasn't I told that over the phone. Extremely aggravating
I'm baffled about the negative reviews here. My wife and I called ahead and the people over the phone were very nice. They worked hard to ensure that we had everything that we needed. The guy that helped us with our walk - around noticed that my wife's car had some sticky stuff on her windshield. Because she was going to be following me in her car, he offered and then cleaned her windshield for her to make sure she could see clearly. Really nice folks. I loved this place.
They were short & rude & quick to try to sign me uP to be obligated to pay for something i dont even want. I couldn't just call & ask about pricing without them asking for my personal information to hold something for me. I had to tell de guy on de phone several times I did not feel comfortable telling him that stuff & not to hold anything for me.
I was under a time crunch and was very pleased with friendly professional service at both rental and return times.
Very quick service!!
Every time I have been here there is never an employee in the building. They are always out doing something and you have to wait minimum 5-10 minutes for someone to return. They also don't even check before leaving to do something time consuming to see if other waiting customers just have a quick transaction. Last time I was there, me and 2 others waited 15+ minutes for quick stuff, like a purchase and a storage unit payment. In my opinion, this is really unprofessional.
Will be using them again.
U Haul Moving Storage Of Fort Smith is a US Moving Company based in Fort Smith, Arkansas. U Haul Moving Storage Of Fort Smith is located at 2205 Towson Ave, Fort Smith, AR 72901, USA.
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