They finally got a manager who handled the situation a lot better, however we were still told we would basically be starving until they chose to let us go. He suggested we walk or jump a ditch to get food. One of the nurses named Joey was extremely rude and had a major attitude problem because I was upset that I couldn't get food. He was waving his head back and forth and telling me that I was yelling at him, I didn't even raise my voice.
I definitely understand the clinics concerns having a driver leave but to force us to stay here and not proceed with treatment because a family member is hungry is just ridiculous!
Very quick and good at what they do they make you feel comfortable and in good spirits!
Had a knee revision with Dr. Jones, he is so busy scolding me, he's not hearing me. While I was in the hospital, I am already on pain medicine, there was nothing stronger perscribed for me so I was in very severe pain. I asked the nurse if there's going to be any stronger medication and nurse said no. After a full night of suffering and my insistance for stronger medication I finally got his assistant there and I got some relief but not enough to to rehab on the machine. Needless to say, I won't be going back.
I'm very thankful for Dr. Greg Jones and his team for their expertise, experience and excellent care. My knee has healed with no problems, infection, etc.
I have never heard of something so ridiculous in my life, completely unprofessional.
Best care, ever! Nurse, CNA, PT, all the Dr n. His surgery staff.
About an hour later they contradict what they said and told us that one of us could leave in the vehicle to get food...
I would give this location zero stars.
This place is ridiculous another female nurse came out and was almost shaking because the incident had her so worked up.... I just want some food.
So I drove back and asked to speak with the manager so that I could see this policy. The staff begins to tell me that it's a verbal policy. I told her that I work in the hospital and that there isn't a verbal policy, the staff member then rewords it to, "The doctor prefers that the driver stays here... blah blah blah."
My boyfriend came with me and we drove my dads truck. They told us one of us could walk to get food but that we both couldn't leave and neither of us could take the vehicle to ensure that we don't wreck and that the patient gets "stranded" here.
My recent knee replacement surgery and hospital stay in Ft. Smith, AR., at Mercy River Valley Orthopedic Hospital was a very positive experience. From check-in Dec.27, 2016, I was met with caring professionals who made me feel at ease and special.
We then ask if they have a cafeteria, but they said it was closed. So finally my boyfriend decided to walk to get some food and was unable to do so because there was a HUGE ditch filled with water.
My sincere gratitude to the hospital staff; from the nurses, lab techs, therapists, to the food service and cleaning staff. You all made my stay comfortable and secure. Your new hospital is extremely patient and family friendly!
I drove 3 hours, from Little Rock because my dad is having a procedure, to make sure he had a ride. This location verbally mandates that the patients have a ride in order to go through with any sedation. After my dad got called back I drove to the nearest fast food restaurant to grab lunch. I get a call from my dad who said the staff told him to have me come back because they have a "policy" that states your driver has to stay in the building ( basically held hostage and never step foot out of the office space) or they will not continue.
At checkout, on Dec. 30, I left with much gratitude and confidence regarding my continuing recuperation. I would not hesitate to return to this hospital and Dr. Jones for any further procedures I might need!
Aside from the medical aspect of this location, which I know nothing about, some of the staff are very unprofessional and rude.
Thank you all and God bless you!
Rude staff and ridiculous policies.
Mercy Orthopedic Hospital Fort Smith is a US Health facility based in Fort Smith, Arkansas. Mercy Orthopedic Hospital Fort Smith is located at 3601 S 79th St, Fort Smith, AR 72903, USA.
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