Great auto-repair place! Honest people, and here's why:
Great experience with this business! Owen was absolutely amazing and made purchasing a vehicle an excellent adventure!!! He was able to get me in to a vehicle that I am very happy with, as well as being very comfortable with the financials. Not one time did I EVER feel pressured to buy a vehicle...if you are in the market to buy a vehicle, I definitely recommend Rath Auto and ask for Owen, he is awesome!
Let me start off by saying Rath is a great dealership. My entire experience was nothing but honesty and their amazing need to help and find a car that was perfect for my sister. Every person at the dealership that we had any interaction with was amazing. I love our sales guy, the finance guy, and I even had a little bit of an impression of the owner and he too was very nice. Now my problem, and the whole reason for this review, is the sales manager. For the life of me, I cannot imagine why Mr Rath would hire this awesome sales team and have this popular auto shop while having the WORST taste in one of the leaders of his dealership. He is rude, condescending, disrespectful to not only the customers but very visibly and very LOUDLY, the sales team! I can't imagine running a business and ever believing how he treated anyone, much less my employees as being okay. Mr Rath, you've built a great dealership and auto shop, you've filled it with these awesome salesman and even your front desk woman was so nice, but you need to do something about that "manager" or I could very honestly see you losing some very valuable customers and maybe even employees from what my family and I witnessed.
Most other places would've been shady and made us pay the full $60 because that's what we had intended. At Rath, these guys had the customer in mind, not just money - that's what counts.
I was nervous about purchasing a car but Kayla (can't recall her last name) put me right at ease from the minute she introduced herself to me. I told her what I was looking for and what price and payments I could afford. She took time to find all the cars on the lot that she thought would appeal to me and out of them I was able to pick out MY car. I emphasize MY because when I sat in and test drove it I just knew it was meant for me! So glad I made the decision to go to Rath!!
I was there yesterday and bought a car. They were very nice and quick. I truly liked their service. Kirk and Matt were the two guys I met there. They helped me get nice car with a good deal. I would highly recommended any one looking for a car to check with Kirk and Matt.
I even got to have a look at the machine when they told us that the tires were perfect.
I went in to get a front-end alignment. They asked when the last time I had one was. I didn't remember. Instead of just doing an alignment and charging $60, the gentlemen all suggested that we do an alignment check instead for only $20 (reasonable since they have to upkeep their old machine).
Rath Auto Resources is a US Car Dealer based in Fort Smith, Arkansas. Rath Auto Resources is located at 4515 Towson Ave, Fort Smith, AR 72901, USA.
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