Me and my family walked in at 7pm Wednesday March 2, 2017. Another couple walked in behind us. We walked around the place for nearly 15 minutes no one greeted us or offered to help. But the other couple who walked on behind us was greeted and helped within the first 2 minutes. Now i don't know why we wasn't helped or greeted but I saw like 3 plus people standing behind the counter and they made eye contact with us. Now it could be because our skin color but I will not even take it there...this was purely unacceptable. Work on your constumer service guys. But we won't be back.
Best place to buy mattresses and Furniture in the area
The sales team has always been friendly (but not harassing at all) like you can get at some furniture places in town. I'm not a very patient person so I love that whatever I find in the store, I can get it that day, and they are able to deliver! They've got some great finds on things (like gorgeous rugs that are really affordable). I always see something new that catches my eye here.
I hate being hassled by sales persons as soon as I step into a door. (That being said, I was married to one, so I do understand how sales work.) You would expect to be greeted with a smile, introduced, and asked if there is anyway to be helped. After hearing "we are just looking, thank you", you would not expect to be followed around the entire visit, with the sales person literally lurking 3 sofas away as you walk around the store. He was just waiting to say anything about a sofa we sat on or paused next to. Very annoying. He left us with comments about the competitors in town, whom sold the exact products at the exact price as they did. Who ever he was, he was young, inexperienced, and had greeted us and followed us around the same way the last time we stopped in months back. (The dip in his mouth didn't seem too professional either.) We will NOT be returning to this store, due to the one annoying salesman, and the utter bull he kept spitting out.
They have wonderful furniture and do deliver.
Sofa City is a US Furniture Store based in Fort Smith, Arkansas. Sofa City is located at 6806 Rogers Ave, Fort Smith, AR 72903, USA.
Please contact with Sofa City using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sofa City opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Fort Smith